STATE.MINT WINTER CAPSULE SALE! | CODE: 54ME NOW THROUGH FEBRUARY 21, 2016
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F.A.Q


State.Mint FAQ | Frequently Asked Questions

Q. Can I Order by Phone? 

Yes, State.Mint is happy to take orders over the phone. Give us a call, +1. 281-736-2105

Q. What are your business hours?

State.Mint hours of operation are 11am-7pm, Tuesday through Saturday. Closed Sunday and Monday.

Q. What kind of Credit Cards can I use? 

State.Mint accepts all major credit cards. 

Q. Do you take PayPal? 

We do not except Paypal, bitcoin, or any other electronic forms of payment as a valid form of payment. 

Q. Do you accept checks? 

At this time State.Mint does not accept personal checks. If you or your company needs to purchase large amounts with a check please call our Business Development Specialist,  +1 281-736-2105

Q. Do I need to create an account to buy from your store? 

No, Creating an account is a way for you to check on order history, status and shopping cart.  

Q. Do you have a catalogue?

Yes, please sign up here to order a copy of our catalogue.

Q. Why does it take so long to receive my order?

We are proud to have every item in our product line made to order. The total time required right from order placement to delivery is 2-4 weeks. To the extent possible we try to complete the delivery within 2 weeks.

Q. How is my order shipped? 

Unless otherwise stated, all orders are shipped using FedEx Ground.

Q. How long will it take for my order to be shipped? 

Your order will be shipped in the order that it is received. You will receive your package approximately 4 to 7 business days after that.

Q. When will my order be shipped? 

All Continental US orders will be shipped with FedEx or USPS. For more specific information, please call for support.

For a price estimate and tracking information please visit:

FedEx: www.fedex.com

USPS: www.usps.com

Please note, deliveries to PO Boxes are shipped by USPS order and take up to 1-3 weeks for delivery. 

Drop-shipped items are shipped according to the manufacturer's preference:
 

Q. Will you ship to International Locations? 

No, at this time State.Mint is unable to ship outside of the Continental U.S.

Q. My order was damaged in shipping. What should I do? 

Call State.Mint customer service at +1 281-736-2105. Please have your invoice ready when you call.

Q. How do I file a claim if my order arrives damaged? 

Call State.Mint customer service at +1 281-736-2105. Please have your invoice ready when you call.

Q. What is your return policy? 

Take a picture of the problem and we will determine if it can be fixed or needs to be replaced.  This easy and straight forward policy guarantees our products against defects in materials or construction or craftsmanship. We will let you know if the product that you receieved needs to be returned and we'll take care of the shipping charges if it is deemed defective.

Q. I received an item as a gift. Can I exchange it? 

Yes, a gift receipt or original receipt is required for all returns and exchanges. For more specific information please review our Returns & Exchanges policy page.

DISCLAIMER: State.Mint does not offer an unconditional guarantee for the life of the product. While we use the best materials and manufacturing standards available, this does not guarantee products to be indestructible. Therefore, we do not guarantee products damaged as a result of abuse or mishandling. Also, we do not cover incidental or consequential damages, such as loss or damage to the contents that may be carried in one of our products. Importantly, we do not guarantee against wear and tear resulting from use of a product over 90 days. Let's face it, stuff wears out. But we will work with you, and want you to be happy with your purchase, so feel free to contact us..